Privacy policy

Effective August 28, 2026

Lucky Loop (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we may collect when you visit our website, place an order, or interact with Lucky Loop, and how that information may be used.

1. INFORMATION WE COLLECT

When you visit our website or place an order, we may collect information including:

  • Your name, email address, and phone number

  • Billing and shipping information

  • Order and payment information

  • Personalization details, including names, initials, phrases, colors, interests, charm preferences, and other information you choose to provide

  • Inspiration photos or other images you choose to upload

  • Communications you send to Lucky Loop regarding your order

  • Basic website and device information collected through our website platform

2. HOW WE USE YOUR INFORMATION

We use your information to:

  • Create, customize, and fulfill your Lucky Loop

  • Process and manage your order

  • Contact you if we have questions about your customization or order

  • Provide shipping, pickup, and order updates

  • Respond to customer service requests

  • Maintain business and transaction records

  • Improve our website, products, and customer experience

  • Send marketing emails or messages when you have chosen to receive them

You can unsubscribe from marketing communications at any time.

3. PAYMENT INFORMATION

Payments placed through our website are processed securely through our website's third-party payment providers.

Lucky Loop does not directly store your complete credit or debit card information. Payment providers process this information according to their own security practices and privacy policies.

4. HOW WE SHARE YOUR INFORMATION

We do not sell your personal information.

We may share information with trusted third-party service providers when necessary to operate Lucky Loop, such as our website and ecommerce platform, payment processors, shipping carriers, and other services used to fulfill orders or communicate with customers.

These providers receive only the information reasonably necessary to provide their services.

We may also disclose information when required by law or when reasonably necessary to protect Lucky Loop, our customers, or others.

5. PHOTOS + CUSTOMIZATION INFORMATION

Any inspiration photos, personalization details, or other information you provide are used to help us create your custom Lucky Loop.

We will not intentionally publish customer-submitted inspiration photos without permission.

We may photograph and share completed Lucky Loop products on our website, social media, or marketing materials unless otherwise requested.

6. DATA RETENTION

We may retain order and customer information for as long as reasonably necessary to fulfill orders, provide customer support, maintain business records, comply with tax or legal obligations, and resolve disputes.

7. YOUR CHOICES

Depending on where you live, you may have certain rights regarding your personal information.

You may also contact us to request access to, correction of, or deletion of certain personal information we hold about you, subject to any information we are legally or reasonably required to retain.

You may unsubscribe from marketing emails at any time using the unsubscribe option provided in those communications.

8. CHILDREN'S PRIVACY

Our website is not intended for children under 13, and we do not knowingly collect personal information directly from children under 13.

9. THIRD-PARTY SERVICES

Our website may use or link to third-party services. Those services have their own privacy practices, and Lucky Loop is not responsible for the privacy practices of third-party websites or services.

10. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time as Lucky Loop grows or our practices change.

When updates are made, the effective date at the top of this page will be updated accordingly.

11. CONTACT US

Have a question about this Privacy Policy or how your information is handled? Please contact us through the contact information provided on our website.

Lucky Loop
Handmade in Arizona 🍀
Instagram: @luckylooop

More than a loop—it’s a little piece of you.